FAQ
Questions about the service.
What people usually ask before we start: whether we repair, who approves costs, what AI does and how we start.
About the service
5 questions
Are you a call centre?
We answer the phone, but we only handle maintenance requests, and we don’t stop at passing on the message: we know what a work order is, who each request belongs to, and we follow it until it’s closed. Besides the phone, we handle email, WhatsApp, chat and web forms.
Do you carry out repairs?
No. Your technicians or the companies you choose do. We make sure they get the request with what they need, arrange the visit if that’s part of the agreed scope, and follow it through to closure.
Who approves costs?
Whoever you decide. When we start, we agree who approves each type of cost, and we give them what they need to decide. We never approve anything on your behalf.
Do you answer under my company’s name?
Yes, if that’s what we agree. People talk to your organisation; we answer for you.
Which channels can you cover?
Phone, email, WhatsApp, chat or web form: the ones we agree, from those you already use. There’s no need to change the ones people know.
Platform and tools
4 questions
Do you have your own platform?
Yes. We have our own platform to support handling and following up requests: it logs each request, AI suggests category and priority, a person checks it and the case is followed to closure. Our team can also work in your tool, and we integrate with other platforms through APIs.
What if I don’t have a tool?
We review with you how to run the service on the Fixfy platform and set out the terms in the proposal.
Do you connect with other platforms?
Yes, through APIs. Before we start, we review what information the service needs to exchange and what each system allows. The scope of each connection depends on the platform and the service.
Where do my tickets live?
Before we start, we put in writing where the information will be kept, who can access it and how you get it back when the service ends.
About AI
2 questions
What does AI do?
It summarises long cases, so whoever handles them quickly knows what happened, and it suggests a category and a priority. It also flags cases that repeat and prepares a draft reply. Decisions and replies are made by a person.
Does AI reply to the people who report issues?
No. AI can prepare a draft, but every reply is checked and sent by a person on our team.
Getting started
4 questions
How do we start?
With a conversation about your spaces and how requests reach you today. Then we send you a written proposal, agree the details, set up access and the service guide, and go live. Step by step in How we work.
Can I start with just part of it?
We can look at it. The scope is agreed (some channels, some of your spaces or some of the tasks) and we set it out in the proposal.
Do you also work for repair and maintenance companies?
Yes. We handle the jobs their clients send them, arrange visits, chase open work orders and keep the client informed. More in Who we serve.
How do I get in touch?
Through the contact form or at info@fixfy.cloud. A person on our team will reply.
More questions
What the service covers, what hours we work, whether you need a new tool and who sets the priority: it’s on the home page.
See the home pageLet's talk
Tell us how requests reach you today.
Which spaces you look after, which channels requests come in on, and where they go unanswered. From there, we suggest how to handle them.
- 01A conversationYou tell us what you need covered.
- 02A written proposalTasks, hours, channels and platform.
- 03Go-liveOn the date we agree.