Our own platform
We have our own platform to support handling and following up requests: it logs each request, AI suggests category and priority, a person checks it and the case is followed to closure.
Platform and integrations
Our own platform, connected with your tools.
We agree with you where the service will be managed and what information the platforms need to share. Our team works from the Fixfy platform or from the tool you already use.
Where the service is managedAgreed with you
On the Fixfy platformThe service is managed on our platform. Terms are set out in the proposal.
In your toolThe team logs in with its own accounts and only the permissions the agreed tasks need.
Connected via APIWe review what information the service needs to exchange and what each system allows.
Diagram · the scope of each connection depends on the platform and the service
Three ways to fit in
Platform, tool and API.
Whatever we use in your case is set out in the proposal.
In your tool
Our team can also work in the client’s tool, with its categories, statuses and templates, and only the access the agreed tasks need.
API connections
We integrate with other platforms through APIs. Before we start, we review what information the service needs to exchange and what each system allows.
How it fits
We join the way you work today.
People keep reporting issues where they always have. Behind the scenes, our team answers under your name, logs every request and talks to the contractors.
How the team leaves your ticket
With everything needed, in whichever tool is used.
Before we start, we agree with you which tasks we take on and with which permissions. We get only the access those tasks need.
- We use your categories, your statuses and your templates.
- Tickets keep their full history.
- If something in the tool fails, we raise it with whoever provides it.
SiGO is our technology provider. The proposal sets out the team’s tasks, the use of the platform and the connections needed.
Your tool · ticket 2318In progress
- What’s wrong
- The ceiling is leaking in the floor 2 toilets.
- Where
- Offices · floor 2 · men’s toilets1
- Priority
- Medium · checked by a person2
- Passed to
- Plumbing (the company you choose)3
- Next step
- Visit tomorrow at 9:00, confirmed with the company4
- History
- 2 calls · 3 messages · 2 photos
- 1Location checked with whoever reported it
- 2Priority suggested and checked by a person
- 3Passed to whoever you choose
- 4Next action logged, with a date
Illustrated example · in SiGO or whichever tool you use
Tools
The ones we work with.
The Fixfy platform, our technology provider’s, or the one you already use.
The Fixfy platformOur own platform, with API connections
SiGOOur technology provider
ReparanetIf it’s what you use
Your maintenance toolThe one you already use
Channels
Wherever requests already reach you.
Phone, email, WhatsApp, chat or web form: the ones we agree on, under your name.
Phone
Chat
SiGO, Reparanet and the other brands mentioned belong to their owners. We name them to explain which tools we work with.
Let's talk
Tell us how requests reach you today.
Which spaces you look after, which channels requests come in on, and where they go unanswered. From there, we suggest how to handle them.
What happens next
- 01A conversationYou tell us what you need covered.
- 02A written proposalTasks, hours, channels and platform.
- 03Go-liveOn the date we agree.
Emailinfo@fixfy.cloud