Who we serve
We work for those who run spaces and for those who receive repair jobs. The work is the same: every request reaches whoever solves it, and the person who reported it knows how it’s going. What changes is who reports, through which channel and what they need.
Your case
Some examples of what reaches us, sector by sector.
For example, residents report a lift that won’t move or water in the hallway, by phone, WhatsApp or through the caretaker. We answer on behalf of your firm, open the ticket, pass it to the contractor you use for that building and follow it up. Approvals follow your rules, and residents are kept informed.
Each store reports its own issues; for example, a jammed shutter, a fridge that’s too warm or toilets out of service. We take them from store managers, open the ticket with photos and location, send it to the right contractor and keep the store informed until the ticket is closed.
Staff report what isn’t working; for example, the air conditioning, a light or a meeting room. We handle those requests so your facilities team can focus on fixing things, and we keep the person who reported it updated.
Users and staff report issues in changing rooms, courts and pools, often in the evening and at weekends. We cover the hours we agree, follow your safety procedure first and follow each issue through to closure.
Your clients send you jobs; your technicians should be repairing, not on the phone. We log each job in your system with the details available, arrange appointments within your rules, chase open work orders and keep your client informed.
We also handle maintenance requests for hotels and care homes. We agree who can report, through which channels, and who each ticket goes to.
When several trades are needed
A leak can end up needing a plumber, a builder and a painter. Each part is done by whoever you choose. We send each work order when its turn comes, follow the whole job, and the person who reported it has someone telling them how it’s all going.
Illustrative example · every case has its own order
Those who own or run the space
We look after whoever reports the problem, log what’s needed and follow the work with the maintenance company you choose. We let you know when a case gets stuck.
What usually happensRequests come in through several places, it’s hard to know where each one stands, and whoever reported it calls again.
Property managers, residents’ associations, offices, shops, sports facilities, hotels, care homes, public spaces.
Repair and maintenance companies
We receive the jobs, gather the information available and answer questions about their status.
What usually happensJobs arrive incomplete, clients call the technicians to ask how it’s going, and open work orders are left without follow-up.
Maintenance companies, repair companies and managers that receive jobs from their clients.
Any space
Some example requests by type of space. They’re examples, not clients.
Whatever the trade
Let's talk
Which spaces you look after, which channels requests come in on, and where they go unanswered. From there, we suggest how to handle them.